Australian banks hit by telecom outage

Jeannie Matthews
July 12, 2019

In a message to Gizmodo Australia a Telstra spokesperson said, "We are now investigating an issue affecting services, including EFTPOS and access to ATMS, for a number of enterprise customers nationally".

EARLIER @ 4.00PM: Commonwealth Bank says it is urgently looking into an issue affecting some of its services that is impacting customers across the country.

"We're sorry for any issues caused and will provide an update when we know more", he said.

The Commonwealth Bank said the outage took out some of its ATMs and Eftpos services, as well as some in-branch services and CommSec logins. We are continuing to monitor all services as this happens.

The banking institution also revealed to us which of its services are being impacted. "We apologise to all of our customers who are inconvenienced by this".

Australia's biggest banks said on Thursday that a telecommunications outage had knocked out some teller machines and branch services. It's affecting some of our services.

"Due to this issue, we are experiencing higher than normal calls into our call centre".

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Most customer services have now been restored, and we're working with our customers on the remaining few.

"Our teams are communicating with external providers on when services will be restored & we'll keep you updated".

Caltex service stations, Coles and Woolworths stores, Big W and liquor retailers BWS and Dan Murphy's weren't spared from the outage.

"We're aware of a Telstra network issue impacting electronic payments in our stores", the supermarket giant tweeted.

"Very rare occurrence for CBA so I'm not going to jump up and down throwing a tantrum like a child on social media because I can't have my way all the time".

Aussies without cash have been left unable to pay for anything after the outage hit at approximately 3pm AEST.

"Telstra has advised us the network connection is back up and running", Woolworths told AAP, offering an apology to customers for the delay.

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