FCC Gives Green Light For Blocking Robocals

Sheri Evans
June 12, 2019

The declaratory ruling goes even further by allowing voice service providers to provide an opt-in service where their customers can block calls from any number that is not on the customer's contact list or on some other white list.

Finally, the FCC today proposed requiring carriers to implement the SHAKEN and STIR technologies if they don't do so on their own by the end of 2019.

"The robocall problem is partially there because it's so easy to make robocalls". The filtering will use what's called the "SHAKEN/STIR framework", an industry standard, which can better identify spoofed calls before they reach the consumer. "Full stop", Rosenworcel said.

A new ruling passed by the FCC on Thursday lets phone companies block robocalls earlier than they gain to your discipline phone or cell instrument. "If you do block calls by default, you have to tell the customer, and give the customer the option to opt out".

The Federal Communications Commission (FCC) is taking action against robocalls by declaring a new rule giving phone companies and their customers the power to block those incoming calls.

On the opposite hand, there's no requirement to invent telecoms companies present the call-blockading carrier for free.

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The FCC will also allow wireless operators to offer customers a service that will automatically block calls from numbers not on a customer's contact list or a "whitelist". "Nobody wants the IRS scam to call, but a lot of people do actually want CVS to remind them that their prescription is there".

An anti-robocalling bill, introduced by Senator John Thune (R-SD) and Senator Ed Markey (D-MA) and called the TRACED Act, was approved by the US Senate in May. However, there is a stipulation in the ruling that if carriers do charge customers for default blocking, then the Commission can create a new provision to prohibit the charges.

Victims can file a complaint with the Federal Trade Commission, which runs the federal do not call list and investigates illegal scams. That part of the FCC's proposal is heading to the public for comment before it can become official. Robocall solutions "should be free to consumers", said Rosenworcel. But consumers could end up paying extra for the benefit of carriers blocking those calls.

"Providers will need to exercise great vigilance in their call blocking efforts and establish meaningful safeguards for consumers and legitimate callers", he said in his statement. There is nothing here that prevents companies from charging each of us whatever additional fees they want to put this call-blocking technology on our line.

Basically, handling robocalls costs phone companies money.

The rules enable for reliable callers to register a criticism in the occasion that they really feel robocall technologies indulge in unfairly blocked their calls, Pai said.

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