Samsung Galaxy Fold review units' screens are breaking

Sheri Evans
April 18, 2019

In this case, Brownlee proceeded to remove the Galaxy Fold's polymer layer, which at first glance looks like a regular screen protector, but shortly into the process the entire display turned black and stopped working.

Attached to the tweet was a photo of the phone with two-third of the 7.3-inch screen blacked out.

Take Dieter Bohn of The Verge, who also reported an issue with his Galaxy Fold, with a small bulge appearing on the crease of the phone where it folds in two. While we would normally be pretty jealous of the opportunity to review brand new tech, it seems that numerous chosen reviewers are expierencing horrifically bad screen failures just a few days into using the foldable smartphone device.

Bloomberg reporter Mark Gurman said his Galaxy Fold started operating abnormally after he removed the film and eventually became unusable.

On the opposite end of the spectrum, The Verge and CNBC have revealed that they didn't remove the exterior layer, nor did they attempt to. Turned out it was NOT a screen protector, and... this happened. Either way, it's not a very promising start for the Fold, and this issue also doesn't seem to have anything to do with the display's protective layer. Even some of the most egregious offenders of pre-installed screen protectors in the past would still technically allow you to remove the protector and have the phone work properly afterward. The issue seems to be in... well... the display, to put it bluntly. Samsung told us that the hinge is supposed to withstand 200,000 open and shuts, so this shouldn't be a part that breaks down after just a day or so of use. It should be pretty clear here that Samsung's Galaxy Fold is experiencing some sort of hardware failure, specific to the display - rather than the software.

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The official Samsung Galaxy Fold launch is April 26 in the USA and May 3 in the United Kingdom and Europe.

The South Korean giant itself says the polymer layer shouldn't be removed, but from the look of things reviewers didn't see the warning on the Galaxy Fold's plastic wrap.

Samsung did not immediately comment.

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