Sony Has Updated Its PlayStation Store Refund And Cancellation Policy

Sheri Evans
April 2, 2019

More importantly, customers can't buy a game, download it, play for an hour, and then ask for a refund.

This means that if you purchase a title but later change your mind, as long as you haven't started to download it yet, you'll be eligible for a refund if you request it within two weeks.

Full games, and add-ons (DLC) can be refunded within 14 days of purchase, but only if you didn't start the download, install or stream process. So, if you pre-order 11 days before release, you'll have until three days after release to get a refund.

The refund policy for the PlayStation Store was recently updated, but while it is nice to finally have refund options in place - where before refunds were largely unavailable unless mandated by local law - they're incredibly limiting. People are now able to cancel PlayStation Store preorders.

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Similarly, you can now request a refund on pre-ordered content at any time up until the release date. To do so, navigate to Settings - System - Automatic Downloads and untick the box next to Application Update Files.

You may have additional refund rights under applicable local law for pre-order purchases if the release date changes; nothing in the summary above or below limits any such rights under local law. You'll also be able to request a refund less than 14 days before release, and even 14 days after release. In all cases, the refund is added to the PlayStation wallet balance, regardless of the payment method used.

The 14-day window also applies to subscription services like PlayStation Plus, PlayStation Now, and Spotify Premium. As such, the amount refunded may be different than what was actually spent.

If you take advantage of a free trial when you sign up to a service, the 14-day cancellation period will commence on the day we accept your order of the free trial and the duration of the free trial will be included in the 14-day period. All refunds will automatically be put into your wallet. When you turn off [Auto-renewal], your subscription will continue until the next payment is due, at which point it will end.

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