Wells Fargo customers experiencing outages with online, mobile banking

Sheri Evans
February 9, 2019

Wells Fargo said Thursday that customers may be experiencing issues accessing the banks app and online banking features.

A spokeswoman says the bank is working to restore all services as soon as possible. "We apologize for the inconvenience", Wells Fargo spokesperson Jennifer Langan told ABC News. Other said this is the second time in as many days that they've had difficulty accessing their accounts.

The bank's ATMs were also not functioning properly and customers encountered issues when trying to use their debit and credit cards.

The outage comes only days after the bank experienced a similar system breakdown on February 1.

Wells Fargo plans to reduce its workforce by up to 10% over the next three years in order to meet customer needs and improve operations.

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The company made the announcement Thursday morning on Twitter, apologizing to customers who may be impacted.

Although portions of Wells Fargo online banking have been restored as of Friday, customers are complaining that their paycheck direct deposits are not showing up on their available balance online.

Whatever the cause, some Wells Fargo customers may have been caught short on cash or blocked from paying a bill just before the deadline.

The US giant took to Twitter at about 9am EST to confirm an "issue", promising to research.

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