Apple Admits to Sticky MacBook Pro Keyboards, Will Fix Them for Free

Sheri Evans
June 24, 2018

Apple has officially launched a fix program for its much criticized butterfly mechanism-based MacBook keyboards. Luckily Apple fixed the space bar free of charge but fast forward to my now 2017 MacBook Pro and I'm finding occasional issues with the "E", "U", "B", and "C" key often sticking or feeling different. I was able to get it fixed for free because I had purchased AppleCare; the repairs could have otherwise cost me more than $700, based on the receipts given to me by Apple with the fix. If you've already paid for a replacement keyboard, get in touch with Apple to discuss getting a refund. It slowly became known that the new butterfly style keys which showed up on the latest models of the MacBook and the MacBook Pro were faulty since once they let in dust and debris inside, there was no way for it to get out. Some MacBook Pros from 2016 and 2017 are also eligible. The models affected will be covered for four years from time of purchase. The new Keyboard Service Program for MacBook and MacBook Pro is offers four years of coverage for 12-inch MacBooks 2015 to 2017 models and both 13-inch and 15-inch MacBook Pros and 2016 to 2017 models.

Worse, the butterfly keyboard design is endemic unreliable.

At least three lawsuits have been filed against Apple that center on the butterfly keyboards, according to a tally by 9to5Mac.com, an Apple-centric blog. The company faced a huge backlash from the users for slowing down the old iPhones and now the company has been blamed for the faulty keyboard. Well, in 2015 Apple switched to thin "Butterfly" switches for the both MacBook and Macbook Pro lines of laptops. As more MacBook models adopted this same keyboard design, the complaints only grew. Jason Snell, editor of Six Colors and former editor-in-chief of Macworld magazine, wrote in April 2018, "Apple's relative silence on this issue for existing customers is deafening".

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The Outline was one of the first sites to identify the scope of the problem. Though you might face some charges if your laptop is damaged in some other way to the point that it interferes with keyboard repairs.

The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

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